Visitors Information Rights and Responsibilities

All Rwandans and Foreigners regardless of gender, sexual orientation, age, religion, cultural belief, or disability are equally entitled to receive health services to promote and maintain good health. Whether the services are being offered through the public, private or NGOs sector, every Rwandan has certain rights which cannot be taken away.

18

Number of services/department

6

Doctors Specialists

17

General Practitioner Doctors

214

Bed Capacity

Patients Rights

Right to Care: To receive care when you need it.To the best quality care available, including preventive, curative, promotive, and rehabilitative care. To a full continuum of care including referral when needed.

Right to Respect and Deginty: 

  • To be treated with respect and dignity for your personal views, religious and cultural beliefs to be respected by all health care workers
  • To receive care in a language you can understand

Privacy and Confidentiality: To be consulted in a private space free from being seen or overheard by others. For all information about your medical condition to be kept confidential within the limits of the law. To have your medical records read only by individuals involved directly in your care, by individuals monitoring quality or by individuals authorized by law or regulation.

Persona Safety and Decurity: 

  • Ask questions if you are concerned about your health or safety
  • Be informed about which medications you are taking and why you are taking them
  • To be free of discrimination, all forms of abuse or harassment or any risk to your personal safety                 

Right to Choice: 

  • To participate in decision-making about your care, treatment, and medication and provide informed consent to care
  • To a second opinion
  • To choose whether to take part in research programs
  • To choose how to be addressed during your stay in the hospital( name or title you prefer)
  • To use and keep your own personal belongings and valuables safely
  • To choose your own clothing and self care routines
  • To bring your own food,  drinks and meals on your choice
  • To make your choice on activities, interest, privacy during your stay in the hospital
  • To decide if you want visitors or not while you are here. The hospital may need  to limit visitors to better for you and other patients
  • If necessary to designate those persons who can visit you during your stay .

Right to Information: To know who is treating you and what their qualifications are. To information on your condition, the diagnosis, prognosis, treatment, risks and alternatives. To know the names of any drugs prescribed their actions and side-effects

Right to Complain: To complain about any aspect of your  care and treatment without fear of recrimination. To receive prompt action on your complaints and a report back on action taken.

Right to Pain Management: All patients have the right to pain relief, including those who are unable to describe their pain.

Patient Responsibilities

  • You are responsible for taking care of your own health.
  • You are responsible to access and use the health system properly and not abuse it.
  • You are responsible for respecting the rights of health providers and other patients.
  • You are responsible to provide health care providers with relevant and accurate. information about your health condition.
  • You are responsible to follow all instructions and adhere to treatments prescribed.
  • You are responsible for ensuring that you have the means to pay for all services delivered.